Managing Workplace Conflict-In House Option

This is a customized course for managers and supervisors.  This course is typically one and a half or two days long and can be customized to fit the schedule of your organization. 

1. Manager-as-mediator- a better way to handle communication problems
2. Consequences of conflict- measuring the dollar cost of conflict in your organization
3. Types of conflict - boss-employee, employee-boss, and employee-employee
4. When managerial mediation works - and when it doesn't
5. Preliminary meetings with employees - the surprising purpose of "getting the facts"
6. Managing the context - mostly common sense, but vitally important and often overlooked
7. The three tasks of the manager-as-mediator - made simple and practical
8. Contracting for agreement - making deals that stick
9. Video demonstration - how to mediate as a manager or as a team leader
10. Skill practice — constructive, guided feedback to help you build practical skills

 

Seminar Modules

Module 1:   Necessary Knowledge — Preparing to take effective action
Module 2:   Constructive Conflict Conversations* — Self-mediation, a core workplace competency
Module 3:   Third-party Resolutions — Managerial Mediation/Simple Mediation, a core leadership competency

Who Should Attend?

This seminar isn't just for managers. It is designed for supervisors, team leaders, members of self-managing teams, and human resources staff--in short, for any employee who is responsible for the cooperative work of others. It is also excellent preparation for future leaders. No particular educational background is required.

Seminar Materials

• Seminar participants receive:
  The primary sourcebook: How to Build Better Relationships at Work and Home (third edition) by Daniel Dana. 
• Workbook: A multi-volume step-by-step individualized guide for using new skills on the job
• Secondary sourcebook (optional): Conflict Resolution: Mediation Tools for Everyday Worklife (McGraw-Hill, 2001) by Daniel Dana.
• Wallet card job aid: Handy guide that summarizes Managerial Mediation for immediate use
• The Dana Benchmarking Instruments: Unrestricted personal access to these on-line tools for organizational assessment:
       The Dana Measure of Financial Cost of Conflict
       The Dana Survey of Conflict Management Strategies

  Continuing Education Approvals

• Society for Human Resource Management (SHRM): 6 credit hours toward PHR and SPHR recertification
• Employee Assistance Professionals Association:6.5 Professional Development Hours
• Sun Microsystems Corporate University:SunU course code SU1226
• Nursing Continuing Education:8.1 contact hours 

Instructors

Bill Adams and Wendy Kasulka are Certified Master Trainers of the Managing Workplace Seminar and have successfully completed a Certification Conference in Managing Workplace Conflict of the Mediation Training Institute International. Disputes Limited trainers are also experienced mediators registered with the Georgia Office of Dispute Resolution.